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Refund policy:

General Items

Please choose carefully. We do not normally give refunds if you simply change your mind or make a wrong decision. You can choose between a refund, exchange or credit where goods are faulty, have been wrongly described, are different to the product purchased on the website or don’t perform as advertised.

Hire of Camping Kits

In accordance with our Hire Agreement, we will refund:

  • 50% of your deposit if cancellation is > 30 days,
  • 25% between 29 days and 14 days, and
  • provide no refund if less than 14 days from the hire date.


All of our products come with a manufacturers warranty. If you experience any issues during the warranty period, simply contact us and we will arrange repair or replacement, depending on the specific product manufacturers warranty conditions.

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